This opportunity has closed

The closing date (18 September 2026) has passed. You can still review the vacancy details, but applications are no longer accepted.

ClosedMid-LevelDEPARTMENT OF EMPLOYMENT AND LABOUR

SUPERVISOR: INBOUND

DEPARTMENT OF EMPLOYMENT AND LABOUR • Ref: HR5/1/2/3/27

How to Apply

Follow the official instructions for this vacancy

Application methods

Steps to apply

1
Prepare your application documents.
2
Direct your application to Jobs-CF15@labour.gov.za.
3
Mark for the attention of Sub-directorate: Human Resources Planning Practices and Administration.

Email application

Submit your application documents to the address below:

Jobs-CF15@labour.gov.za

Z83 application form

Official employment application form (PDF) from the South African government.

Download PDF

Never pay to apply. Government recruitment is strictly free of charge. Do not pay anyone for an application, interview or job offer.

Job Overview

The Compensation Fund in Pretoria is hiring a Supervisor: Inbound with a salary of R413 001 per annum. Responsibilities include facilitating customer-driven workflow processes, resolving inbound queries, attending to COID services queries, and supervising staff. Candidates must hold an NQF Level 6 undergraduate qualification in Communications, Marketing, Business Administration, Public Management, or related fields, alongside 2 years of customer care experience and knowledge of relevant legislation such as PFMA and COIDA. Applications must be emailed to Jobs-CF15@labour.gov.za.

Requirements & Qualifications

An Undergraduate qualification (NQF Level 6) as recognized by SAQA in Communications / Marketing Management / Business Administration / Management / Public Management / Administration / Contact Centre Management / Administrative Management.
2 years’ functional experience in customer care environment.
Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations).
Digital Acumen/Call Centre Functionalities.
Call Management and Query Management knowledge.
Stakeholder Development and Management.
Compensation Fund policies, procedures, and processes.
Contact Centre vision, objectives, and performance requirements.
Customer service (Batho Pele Principles) and Customer Care Processes and Procedures.
Skills in call management, data collection/capturing, coaching and mentoring, critical and innovative thinking, direction setting, performance and oversight, programme/project management, quality assurance, knowledge management, risk management, service delivery innovation, and stakeholder development & relations.

Key Duties & Responsibilities

Facilitate customer driven quality workflow processes for inbound services.
Coordinate and ensure quality resolution of queries for inbound.
Attend to all COID services queries and provide feedback.
Supervise staff in the unit.

Enquiries & Contact

Contact Person for Enquiries:

: Mr K Shaku Cell: 064 966 0224

Apply for this vacancy

Salary: R 413 001 - R 413 001 per annum
Closing date: 18 September 2026
Location: Pretoria, Gauteng

View application instructions

Free of charge. Government recruitment is always free. Never pay anyone to secure a job or interview.

Job Information

Department: DEPARTMENT OF EMPLOYMENT AND LABOUR
Reference No.: HR5/1/2/3/27
Post Number: 32/18
Employment Level: Mid-Level
Salary: R 413 001 - R 413 001 per annum
Centre / Location: Pretoria, Gauteng
Province: Gauteng
City: Pretoria
Country: South Africa
Closing Date: 18 September 2026
Published Date: 5 September 2026

Explore More Vacancies

Filter by department, salary or province to discover more opportunities.

Browse All Jobs

Keep exploring

You may also be interested in

View all DEPARTMENT OF EMPLOYMENT AND LABOUR vacancies

DEPARTMENT OF EMPLOYMENT AND LABOUR

INBOUND AGENTS

Closed

Pretoria, Gauteng

R 280 278 - R 280 278 per annum

Entry Level

Call CentreInbound AgentCustomer Service+15

Ref: HR 5/1/2/3/28View notice

DEPARTMENT OF EMPLOYMENT AND LABOUR

SENIOR ADMIN OFFICER: ADMIN SERVICES

Closed

Pretoria, Gauteng

R 413 001 - R 413 001 per annum

Senior

Senior Admin OfficerAdmin ServicesPublic Management+17

Ref: HR 5/1/2/3/26View notice

DEPARTMENT OF EMPLOYMENT AND LABOUR

SUPERVISOR: COID CLIENT SERVICES

Closed

Rustenburg, North West

R 413 001 - R 413 001 per annum

Senior

SupervisorCOID Client ServicesCustomer Services+12

Ref: HR4/4/07/13View notice

Job Overview

Requirements & Qualifications

An Undergraduate qualification (NQF Level 6) as recognized by SAQA in Communications / Marketing Management / Business Administration / Management / Public Management / Administration / Contact Centre Management / Administrative Management.

2 years’ functional experience in customer care environment.

Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations).

Digital Acumen/Call Centre Functionalities.

Call Management and Query Management knowledge.

Stakeholder Development and Management.

Compensation Fund policies, procedures, and processes.

Contact Centre vision, objectives, and performance requirements.

Customer service (Batho Pele Principles) and Customer Care Processes and Procedures.

Skills in call management, data collection/capturing, coaching and mentoring, critical and innovative thinking, direction setting, performance and oversight, programme/project management, quality assurance, knowledge management, risk management, service delivery innovation, and stakeholder development & relations.