SUPERVISOR: COID CLIENT SERVICES

Job Overview

The Rustenburg Labour Centre is seeking a Supervisor for COID Client Services at a salary of R413 001 per annum (Level 08). The role requires an NQF level 6 qualification in Customer Services, Management, or related fields, alongside two years of functional experience in customer care. Key duties include monitoring the help desk, facilitating quality workflows, resolving queries, and supervising staff. Applications must be emailed to Jobs-NW6@labour.gov.za.

Requirements & Qualifications

• Undergraduate qualification (NQF level 6) as recognised by SAQA in Customer Services, Management, Customer Relations, Contact Centre Management, Office Administration Management, Communication, or Marketing.
• Two (2) years’ functional experience in a Customer care or Client Service environment.
• Knowledge of relevant regulations, laws and legislation, Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goal and performance requirements, PFMA and Treasury Regulations, Customer Service (Batho Pele Principles), Occupational Health and Safety Act (OHS), Promotion of Access to Information Act, and The Constitution of RSA.
• Skills in Coaching and Mentoring, Conflict Management, Critical and Innovation Thinking, Inspire Commitment, People Management, Performance and oversight, Programme/Project Management, Quality Assurance, Service Delivery Innovation, and Stakeholder Development & Relations.

Key Duties & Responsibilities

• Monitor and oversee the help desk at the first port of entry within the COID service.
• Facilitate customer-driven quality workflow processes.
• Coordinate and ensure quality resolution of queries.
• Attend to all queries regarding legislation and follow up on pending queries.
• Supervision of staff.

Enquiries & Contact