ADMINISTRATIVE OFFICER: QUALITY MANAGEMENT AND EVALUATION

Job Overview

The Western Cape Mobility Department is hiring an Administrative Officer for Quality Management and Evaluation at a salary level of R338 106 - R398 277 per annum (Level 07). Responsibilities include supporting the development of training policies, monitoring quality assurance and SLAs, rendering line administrative support, and conducting research and development. Candidates must possess a 3-year tertiary qualification and at least 1 year of administrative support experience, along with data analysis, project management, and computer literacy skills. Applications must be submitted online.

Requirements & Qualifications

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification).
• A minimum of 1-year relevant administrative support experience.
• Knowledge of legislation, regulatory frameworks, policies and best practices relevant to the line function.
• Experience in information systems supporting knowledge and information management.
• Experience in administrative procedures, project management functions, and project coordination.
• Experience in designing and implementing data collection tools, collecting and analysing data, and ensuring data quality.
• Experience in monitoring and evaluation tools, data verification, analysis, and dashboard creation.
• Knowledge of data management, data integrity, and records management/administration.
• Knowledge of operational management practices, procurement, and tendering processes.
• Skills in numeracy, literacy, computer literacy, language proficiency, project management, and legal administration.
• Strong communication, research, analytical, organising, planning, time management, and problem-solving skills.
• Ability to draft submissions, memoranda, reports, plans, and letters.
• Ability to work under pressure, willingness to work irregular hours, and meet tight deadlines.
• No criminal record.

Key Duties & Responsibilities

• Render support with the development and maintenance of training policies and processes as part of the External Governance of the Quality Management System.
• Render support with the monitoring of all quality assurance (administrative aspects) to ensure compliance with all other relevant policies and procedures as part of the Internal Governance process.
• Render support with the monitoring to ensure compliance and relevance of Service Level Agreements (SLAs).
• Render line administrative support services to the Sub-Directorate.
• Perform research and development.

Enquiries & Contact