SENIOR ADMINSTARTION OFFICER: OPERATIONS (X26 POSTS)

Job Overview

The Department of Employment and Labour is hiring 26 Senior Administration Officers for Operations across multiple labour centres in Gauteng (including Boksburg, Randburg, Soweto, and others) with a salary of R413 001 per annum. Candidates require an NQF Level 6 undergraduate qualification in Business/Public Administration, Operations, Accounting, or Finance, plus two years of functional experience in client services or claims processing. Responsibilities include providing unemployment insurance services, quality assurance, administering claims, and supervising section resources. Applications can be submitted via post, hand delivery, or online.

Requirements & Qualifications

• An undergraduate qualification in Business Administration or Management / Public Administration or Management / Operations / Accounting / Finance at NQF Level 6 as recognised by SAQA.
• Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA.
• Two (2) years functional experience in Client Services environment / Claims Processing environment in operations or Insurance environment.
• Knowledge of Unemployment Insurance Act and Regulations (UIA).
• Knowledge of Unemployment Insurance Contributions Act (UICA).
• Knowledge of Department of Employment and Labour and UIF Policies and Procedure/ Operations System.
• Knowledge of Batho Pele Principles.
• Knowledge of Protection of Personal Information Act (POPIA).
• Skills: Interpersonal, Presentation, Listening, Communication (Verbal and Written), Computer Literacy, Problem solving, Planning and Organising.

Key Duties & Responsibilities

• Provide Unemployment Insurance service through interaction with customers.
• Provide quality assurance and follow up on Unemployment Insurance applications.
• Administer the UI Claims and Processing Services.
• Supervise resources (Human, Financial, Equipment / Assets) in the section.

Enquiries & Contact