SENIOR ADMINISTRATION OFFICER: OPERATIONS (X3 POSTS)

Job Overview

The Department of Employment and Labour is hiring three Senior Administration Officers for Operations across Mdantsane Labour Centre, Kwa-Maqoma Labour Centre, and the Alice Satellite Office. The role requires an NQF Level 6 qualification in Operations Management, Public Management, Business Administration, or Financial Accounting, along with two years of functional experience in a client services or claims processing environment. Responsibilities include providing Unemployment Insurance services, administering UI claims, ensuring quality assurance, and supervising section resources. The salary is R413 001 per annum.

Requirements & Qualifications

• An undergraduate qualification in Operations Management / Public Management or Administration / Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA.
• Two (2) years functional experience in Client Services environment/Claims Processing environment in operations or Insurance environment.
• Valid driver’s licence.
• Knowledge of Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act, Department of Employment and Labour & UIF Policies and procedures, Operations System, Batho Pele Principles, and Protection of Personal Information Act (POPIA).
• Skills: Interpersonal, Presentation, Listening, Communication (verbal and written), Computer Literacy, Problem Solving, Planning and Organising.

Key Duties & Responsibilities

• Provide Unemployment Insurance services through interaction with customers.
• Provide quality assurance and follow-up on Unemployment Insurance applications.
• Administer the UI claims and Processing Services.
• Supervise resources (Human, Financial, Equipment/Assets) in the section.

Enquiries & Contact