GUEST SERVICES ASSISTANT

Job Overview

The Nylsvlei Nature Reserve is hiring a Guest Services Assistant (Level 04) under reference C6/26/22. Responsibilities include managing check-in/out processes, handling reservations, supervising hospitality staff, maintaining guest records, and coordinating resort facilities. Requirements feature a Grade 12 certificate, relevant tourism or hospitality diplomas, computer literacy, and strong communication skills.

Requirements & Qualifications

• Grade 12 qualification as recognised by SAQA.
• National Diploma in Travel and Tourism, Diploma Eco tourism, Diploma Tourism Management and Diploma Hospitality management (B-tech will be an added advantage).
• Computer certificate will be an added advantage.
• Two (2) years Tourism/ hospitality services experience will be an added advantage.
• Strong knowledge of hospitality services operations.
• Ability to supervise a team.
• Ability to work under sustained pressure.
• Computer literacy.
• Excellent communication and people skills.
• Willingness to work long extraordinary hours.
• Conflict resolution, proactivity, and hospitality experience.
• Strong organizational and time management skills, with the ability to thrive in a challenging environment.

Key Duties & Responsibilities

• Manage check in and check out processes efficiently.
• Assist guests with reservations and activity bookings.
• Handle guest requests and resolve any issues promptly.
• Maintain accurate guest billing and records.
• Ensure reception and public areas are always guest ready.
• Coordinate with all departments to deliver exceptional service.
• Monitor guest satisfaction and follow up on feedback.
• Manage telephone calls and keep record.
• Facilitate readiness of the resort facilities.
• Coordinate housekeeping and maintenance team.
• Supervise hospitality staff.
• Compile reports.
• Collect revenue.
• Provide accurate information about the resort activities.
• Front office management.

Enquiries & Contact