CUSTOMER CARE OFFICER: WEST COAST/ EDEN KAROO/ METRO NORTH

Job Overview

The Department of Social Development, Western Cape Government, seeks three Customer Care Officers for West Coast, Eden Karoo, and Metro North regions (Ref: DSD 92/2026). The position offers an annual salary of R413 001 - R486 501 (Level 08). Candidates must possess an NQF level 6 qualification and at least 3 years of relevant experience. Key duties include managing customer complaints, providing client liaison services, handling enquiries, and performing supervisory functions. Applicants must submit online before the closing date and be prepared for pre-entry assessments and vetting.

Requirements & Qualifications

• A qualification at NQF level 6 (equivalent or higher qualification)
• A minimum of 3 years relevant experience
• Working knowledge of legislation, regulatory frameworks, policies and best practices bearing on line functions
• Working knowledge of information systems, project management, and operational management practices
• Understanding of procurement, tendering, policy development, and monitoring and review processes
• Knowledge of modern systems of governance, public service procedures, and South African public sector institutional arrangements
• Knowledge of public finance, human resources, PFMA, Treasury Regulations, and labour relations legislation
• Skills in numeracy, computer literacy, language, and project management

Key Duties & Responsibilities

• Provide mechanisms and procedures for dealing with customer complaints
• Report on customer complaint issues
• Provide a client liaison service in service delivery teams
• Handle enquiries and customer relations
• Perform managerial and supervisory functions

Enquiries & Contact