ASSISTANT DIRECTOR: CUSTOMER CARE (BPM)

Job Overview

The Department of Social Development within the Western Cape Government is hiring an Assistant Director: Customer Care (BPM) on a salary level 09 (R487 197 - R573 897 per annum). Applicants must possess an NQF level 6 qualification and at least 3 years of relevant experience in client services. Key duties include managing complaints, implementing front office policies, and coordinating the annual Batho Pele programme. Candidates must undergo pre-entry practical and integrity assessments.

Requirements & Qualifications

• A qualification at NQF level 6 (equivalent or higher qualification)
• A minimum of 3 years of relevant experience in Client Services
• Working knowledge and understanding of relevant legislation, regulatory frameworks, policies, and best practices
• Knowledge of information systems aiding knowledge and information management
• Knowledge of project management and operational management practices
• Knowledge of procurement and tendering processes
• Knowledge of policy development, monitoring, and review processes
• Understanding of modern governance, administration, and public service procedures
• Knowledge of Public Finance Management Act (PFMA), Treasury Regulations, and public finance processes
• Skills in numeracy, computer literacy, language, project management, accounting, finance and audit
• Problem-solving, facilitation, presentation, policy formulation, policy analysis, and communication skills

Key Duties & Responsibilities

• Manage and monitor the complaints process
• Plan, implement and monitor the Department’s front office policies
• Coordinate the annual Batho Pele programme for the Department
• Perform managerial functions

Enquiries & Contact