CUSTOMER CARE ASSISTANT: CUSTOMER CARE

Job Overview

The Department of Social Development within the Western Cape Government is hiring a Customer Care Assistant under reference DSD 76/2026. The role offers a salary of R237 453 to R279 708 per annum (Level 05). Key responsibilities include performing front desk services, facilitating and escalating complaints, providing service information to customers, and rendering general administrative support. Requirements include a Grade 12 certificate, 1 year of experience in an NGO or customer care environment, computer literacy, and strong communication, conflict resolution, and registry skills.

Requirements & Qualifications

• Grade 12 (Senior Certificate or equivalent qualification)
• 1 year experience in NGO or Customer Care
• Knowledge of registry duties, practices, data capture, and computer operation
• Knowledge of storage and retrieval procedures in terms of the working environment
• Understanding of the work in registry
• Numeracy skills
• Literacy skills
• Language skills
• Negotiation skills
• Communication skills
• Computer Literacy
• Conflict Resolution
• Organising and Planning Skills

Key Duties & Responsibilities

• Perform front desk service
• Facilitate all complaints and escalate accordingly
• Provide information to customers regarding available services
• Render general administrative support services

Enquiries & Contact