TELKOM OPERATOR Chief Directorate: Metro Health Services

Job Overview

A Telkom Operator position is available at Macassar CDC, Khayelitsha/ Eastern Sub-structure under the Chief Directorate: Metro Health Services. The role offers a salary of R201 093 per annum. Key responsibilities include managing high-volume switchboards, handling telephonic and email enquiries, operating messaging and paging systems, managing the facility helpdesk, maintaining telephone accounts, and providing general clerical and administrative support. Requirements include a GETC/Grade 9 certificate, switchboard experience, computer literacy in MS Office, and a willingness to work shifts, weekends, and overtime.

Requirements & Qualifications

• Minimum educational qualification: General Education and Training Certificate (GETC)/Grade 9 (Std. 7).
• Appropriate experience in the operating of a high-volume switchboard, a messaging/ paging system and managing an enquiry/ helpdesk.
• Good communication (verbal and written) and interpersonal skills.
• Excellent telephone etiquette.
• Willingness to work under pressure, unsupervised and in a team environment.
• Willingness to work shifts, including public holidays, weekends and overtime.
• Computer literacy (MS Office: Word, Excel and PowerPoint).

Key Duties & Responsibilities

• Manage switchboard, email and telephonic enquiries, dispatching calls, taking and delivering messages, making announcements and paging staff over intercom.
• Manage the facility helpdesk.
• Provide effective telecommunication and support service to the facility.
• Handle all internal and external calls and general enquiries.
• Handle all telecommunication equipment and related tasks to ensure that all equipment is in working order, report all faults timeously to line manager.
• Maintain and update internal directory.
• Keep records of all official and private calls and print and distribute monthly telephone accounts.
• Provide clerical and administrative support to colleagues and supervisor.

Enquiries & Contact