SENIOR ADMINISTRATIVE OFFICER: ECD

Job Overview

A 3-year contract position for a Senior Administrative Officer: ECD is available in Cape Town. The role involves supporting the rollout, adoption, and day-to-day use of the eCares system across districts and Early Childhood Development providers. Responsibilities include providing user support, training facilitation, data management, and basic data analysis. Applicants must have a relevant post-school qualification in Information Systems, Education, Data Analysis, Public Administration, or a related field, alongside computer literacy and system support experience.

Requirements & Qualifications

• Relevant post-school qualification in Information Systems, Education, Data Analysis, Public Administration, or a related field
• Strong computer literacy, including proficiency in MS Office, online systems, and data entry platforms
• Practical experience using information systems or databases
• Experience in system rollout support, training facilitation, or user support, preferably within the education or Early Childhood Development (ECD) sector
• Intermediate data analysis and reporting skills, including the ability to identify data quality issues, trends, and gaps
• Strong problem-solving and analytical thinking skills
• Effective verbal and written communication skills
• Ability to explain technical concepts clearly to district officials and ECD service providers
• Willingness to travel within the province and provide on-site support to users

Key Duties & Responsibilities

• Supporting the effective rollout, adoption, and day-to-day use of the eCares system across districts and ECD service providers
• Providing first-line user support to district officials and ECD centres on system usage, data capture, document uploads, enrolment updates, and troubleshooting
• Delivering hands-on training and coaching to users to strengthen system adoption and improve data quality
• Supporting data management, verification, and maintenance, ensuring accurate and timely submission of ECD information
• Conducting basic data analysis and reporting to support operational decision-making and funding processes
• Escalating unresolved technical or system issues to provincial or national support structures where required
• Promoting a culture of data use, learning, and accountability within district ECD structures
• Contributing to the continuous improvement of training and support approaches based on user feedback and operational needs

Enquiries & Contact