IT TECHNICIAN

Job Overview

The Department of Higher Education and Training (DHET) is offering an IT Technician position (Level 07) based in Polokwane, Limpopo Regional Office. The successful candidate will earn R338 106 per annum and will be responsible for providing LAN and desktop support, troubleshooting ICT issues, managing user accounts, and delivering helpdesk services. Applicants must hold a recognised National Diploma (NQF Level 6) in IT or equivalent, along with 1 to 2 years of relevant experience. Applications must be submitted online using the new Z83 form.

Requirements & Qualifications

• A recognised National Diploma (NQF Level 6) in Information Technology or equivalent qualification.
• At least 1 to 2 years of work experience in the IT Field as an IT Technician.
• Industry recognised certifications such as MCSE, MCITP, A+, N+, Security+, ITIL, and other IT governance frameworks will be an added advantage.
• Good communication, problem solving, ICT infrastructure support, and customer relationship skills.
• Knowledge of Network Administration and IT Service Management.
• Sound knowledge of COBIT 5 Foundation, ITIL, and other IT Governance frameworks.

Key Duties & Responsibilities

• Provide Local Area Network and Desktop support services including creating user accounts on desktop and laptop (mailbox and windows).
• Unlock passwords using Admin Pack.
• Set up desktops, printers, and data projectors.
• Configure mainframe applications.
• Provide support for data migration during computer setup.
• Provide telephonic support and troubleshoot all reported issues.
• Gather and analyze users' issues in ICT and provide solutions.
• Provide support for identified Level 8 and Level 9/10 issues where configuration solutions have already been documented on the ITIL.
• Deliver IT helpdesk services by providing first level contact and conveying resolutions to customer issues as requested by level 8/9.
• Perform any other related function as requested by the Supervisor.

Enquiries & Contact