DEPUTY DIRECTOR: S/DIR: ECD CENTRES - CONDITIONAL GRANT (SYSTEM MANAGER E-CARES)

Job Overview

A 3-year contract position for a Deputy Director: System Manager e-Cares is available at Head Office in Mbombela. The role requires an NQF Level 7 qualification in ICT, Information Systems, Computer Science, or related fields, alongside 7 years of relevant experience in systems administration and user support. Responsibilities include provincial eCares system performance management, user support, training, stakeholder coordination, testing system releases, and maintaining EMIS alignment. Candidates must possess advanced Excel skills, cloud operations knowledge, and a valid driver's license.

Requirements & Qualifications

• A SAQA recognised three-year post-matric qualification (NQF Level 7) in Information Systems / ICT / Computer Science / Data or related field.
• 7 years’ relevant experience in Systems Administration and user support.
• Valid driver's license.
• Knowledge of Cloud-based system operations.
• Knowledge of the provincial EMIS environment and/ or ECD system landscape.
• Knowledge of database management.
• Knowledge of business intelligence reporting.
• Skills in User Acceptance Testing (UAT) and training facilitation.
• Data reporting and system usage monitoring skills.
• Strong analytical, data manipulation and reporting skills (Excel advanced level).
• Ability to coordinate multi-level stakeholders (national, provincial, district).
• Problem-solving ability, attention to detail, customer service orientation.
• Ability to work independently and travel extensively.

Key Duties & Responsibilities

• Provincial eCares system use and performance management.
• Leading provincial support for system usage, performance and adoption.
• Monitoring user compliance with system functionality and data workflows.
• Advocating system utilisation for decision-making.
• Managing first line helpdesk support for PED users and user access, roles and permissions.
• Escalating issues promptly to national and service providers.
• Conducting ongoing user training and capacity building on new releases, functional improvements, reporting and dashboards.
• Supporting districts and circuits to drive usage.
• Leading provincial testing of system releases and updates, developing test plans, recording User Acceptance Testing (UAT) outcomes, and submitting feedback to developers.
• Validating system enhancements before deployment and identifying and resolving technical issues affecting provincial users.
• Maintaining alignment between eCares and EMIS Masterlists, validating EMIS number allocation in eCares.
• Supporting provincial reporting needs and accuracy.

Enquiries & Contact