DEPUTY DIRECTOR: ICT SUPPORT SERVICES

Job Overview

The Office of the Premier in Mmabatho is hiring a Deputy Director: ICT Support Services at a salary of R932 292 per annum (Level 11). Candidates must hold an NQF level 6 in IT, an ITIL certificate, a valid driver's license, and 6 years of relevant ICT experience, including 3 years at Assistant Director level. Responsibilities include managing the helpdesk team, overseeing IT service desk operations, ensuring ITIL compliance, tracking performance statistics, and implementing audit recommendations. Applications should be emailed to ooprecruitment2@nwpg.gov.za.

Requirements & Qualifications

• Three-year appropriate tertiary qualification in Information Technology at NQF level 6 and/or related qualifications
• 6 years’ experience in ICT services/management at medium to large IT environment
• 3 years of the experience should be at Assistant Director Level
• ITIL Certificate
• Valid Driver’s license
• COBIT certification/qualification will be an added advantage
• Knowledge and understanding of ICT frameworks, government policies and prescripts
• Knowledge of analysing statistical data
• Strong written and verbal communication skills
• Problem solving, good customer relations, customer focused, interpersonal skills and emotional intelligence
• People management skills, understanding of working with systems, desktop and network support field
• Good judgement and decision making

Key Duties & Responsibilities

• Management and monitoring of provincial ICT service desk services
• Ensure incidents and problem routing, first line support and escalation are done within services targets
• Develop and implement a Help Desk Service Strategy and standard operating procedures
• Follow ITIL framework and best practices
• Manage and monitor user account activities
• Effective and efficient management, supervision and mentor of the helpdesk team, including interns
• Track provincial performance statistics and produce daily, monthly and quarterly reports, coupled with an annual improvement plan
• Assess need for any system configurations, based on request trends and make recommendations
• Communicate ICT service announcements to the clients
• Participate in SLA engagements
• Implement audit recommendations
• Collaborate with other Departments on helpdesk matters

Enquiries & Contact