ADMINISTRATIVE OFFICER: PUBLIC PARTICIPATION

Job Overview

The North West Provincial Government is seeking two Administrative Officers for Public Participation based in Mmabatho. Responsibilities include coordinating public meetings, managing the complaints and complements programme, quality assurance of cases, and compiling reports. Requirements include an NQF level 6 qualification in management assistant or equivalent, 2 years of experience in public service, customer care, and public administration, computer literacy, and a valid driver's license.

Requirements & Qualifications

• Three-year tertiary qualification in management assistant at NQF level 6 and/or equivalent qualifications.
• 2 years’ experience in public service, customer care and public administration.
• Valid driver’s license and willingness to travel.
• Knowledge of customer care and public administration.
• Understanding of national, provincial and local government structures and relations.
• Sound knowledge of community structures.
• Programme and project management skills.
• Computer literacy skills in Excel, Word, and PowerPoint.
• Reporting skills, creative thinking, and analytical skills.
• Effective verbal and written communication skills.
• Negotiation and facilitation skills.
• Interpersonal and cooperative teamwork skills.
• Data capturing and time management skills.

Key Duties & Responsibilities

• Coordinate Public Meetings interventions and outreaches.
• Compile Public Participation activity reports.
• Collect and analyze performance reports of Operators to compile a weekly report.
• Identify, document, and alert the management team of trends in custom.
• Verify the accuracy and integrity of captured information on the Public Participation database.
• Perform daily quality assurance of all cases captured and recommend accordingly on the system.
• Follow-up and closing of cases.
• Facilitate the implementation of Provincial complaint management procedures and processes according to the approved policy.
• Assess adherence to Standard Operating procedures by Operators and Frontline Staff on a daily and weekly basis.

Enquiries & Contact