ADMINISTRATION CLERK: INFORMATION MANAGEMENT (X2 POSTS)

Job Overview

Two Administration Clerk: Information Management positions are available at the Office of the Chief Director: Metro Health Services. Applicants require a Grade 12 certificate, experience in information management or data administration, and proficiency in Microsoft Office, Power Platform, and healthcare information systems. Responsibilities include data collection and analysis, system administration, first-line IT support, and maintaining asset registers. A valid driver's licence is required.

Requirements & Qualifications

• Minimum educational qualification: Senior Certificate (Grade 12) or equivalent qualification.
• Appropriate experience in information management, data administration, records administration, reporting or office administration.
• Appropriate experience in collecting, validating, analysing and presenting information using spreadsheets, reports, graphs and presentations.
• Appropriate experience supporting users on information systems, digital platforms or business applications.
• Appropriate experience in healthcare information systems.
• Valid (Code B) driver's licence.
• Willingness to travel between Department of Health and Wellness facilities across Metro Health Services to conduct system support, asset verification and service support visits when required.
• Willingness to work overtime when operationally required and authorised.
• Ability to maintain confidentiality and ensure responsible management of information, records and user access permissions.
• Good analytical, organisational and problem-solving skills.
• Sound information management, reporting and data quality skills.
• Advanced computer literacy with strong Microsoft Excel skills and the ability to prepare dashboards, reports and presentations.
• Knowledge of Microsoft 365 applications including Word, Excel, PowerPoint, Teams and SharePoint.
• Knowledge of Microsoft Power Platform technologies including Power BI, Power Apps and Power Automate.
• Ability to provide first-line systems administration and digital support.
• Ability to provide first-line IT support and troubleshoot common hardware, software and connectivity issues.
• Knowledge of asset administration, records management and audit requirements.
• Strong customer service orientation and the ability to work independently and within a multidisciplinary team.

Key Duties & Responsibilities

• Collect, collate, validate, analyse and present corporate information and management information products for Metro Health Services.
• Compile routine and ad hoc reports, dashboards, graphs, presentations and other decision-support products.
• Support the administration of designated business systems, including user account administration, user support, access management, system testing, user onboarding and training activities.
• Support key identified systems such as SWIMS, SPV and other approved systems.
• Develop and maintain approved digital solutions using Microsoft Excel, Power BI, Power Apps, Power Automate, Forms and SharePoint to improve business processes and reporting.
• Provide first-line Information Technology and end-user support relating to computers, laptops, monitors, printers, peripherals, approved software and connectivity issues.
• Record, track and escalate incidents where required.
• Provide meeting-room, boardroom and audio-visual support, including support for Microsoft Teams meetings, hybrid meeting environments and presentation technologies.
• Maintain Information Technology asset registers, support device allocation and verification processes, administer DITCOM applications and manage ICT consumables and related administrative processes.
• Support allocated Metro East or Metro West portfolios while providing cross-cover and support across Metro Health Services where required.

Enquiries & Contact