QUALITY ASSURANCE MANAGER: CENTRAL HOSPITAL

Job Overview

Groote Schuur Hospital in Observatory, Western Cape, is seeking a Quality Assurance Manager. The role requires a four-year National Diploma or Degree in Health Sciences, registration with a statutory health council, and relevant hospital management experience. Responsibilities include leading quality improvement initiatives, clinical governance, risk management, patient safety, occupational health, and policy development. Candidates must possess a valid driver's license, computer literacy in MS Office, and strong leadership skills.

Requirements & Qualifications

• Minimum educational qualification: Four-year National Diploma / Degree or equivalent qualification in Health Sciences
• Registerable with a South African Statutory Health Professions Council or the South African Nursing Council
• Appropriate experience in quality assurance, risk management and health service governance
• Appropriate management experience within a hospital environment
• Experience in patient safety, complaints management, adverse incident management, clinical audit, occupational health and safety, and service improvement
• Experience in personnel management
• A valid Code EB/B driver's license
• Extensive knowledge of health service delivery systems, quality assurance, clinical governance, patient safety, risk management, and occupational health and safety
• Knowledge of relevant legislation, policies, norms, standards, compliance tools and reporting requirements within the public health sector
• Strong leadership, management, communication, interpersonal, analytical and problem-solving skills
• Ability to lead multidisciplinary teams, influence service improvement, manage change and work collaboratively with internal and external stakeholders
• Computer literacy, including the ability to maintain, analyse and interpret databases and reports
• Ability to prepare high-quality written reports, presentations, policies and action plans
• Computer literacy, particularly in MS Office (MS Word, Excel, Outlook, PowerPoint)

Key Duties & Responsibilities

• Provide strategic and operational leadership for quality assurance, clinical governance, risk management, patient safety and occupational health and safety within Groote Schuur Hospital
• Develop, implement, monitor and evaluate systems that strengthen the quality, safety, effectiveness and accountability of care across clinical, administrative and institutional management functions
• Lead and coordinate quality improvement initiatives, including the complaints and compliments system, adverse incident reporting, morbidity and mortality review processes, clinical audits, patient satisfaction surveys and waiting time surveys
• Analyse data and service trends to identify risks, gaps and areas for improvement, and ensure the development, implementation and monitoring of appropriate corrective action plans
• Support outbreak investigations, infection prevention and control surveillance, occupational health programmes and compliance with relevant legislation, policies, standards, norms and service improvement plans
• Develop, review and implement policies, protocols, standard operating procedures and reporting systems that promote safe, effective, equitable and patient-centred service delivery
• Provide technical advice, training and support to departments and multidisciplinary teams, and promote a culture of quality, accountability, learning, responsiveness and continuous improvement across the hospital
• Perform duties outside of normal working hours when required

Enquiries & Contact