CLIENT SERVICE OFFICER: INSPECTION AND ENFORCEMENT SERVICES

Job Overview

The Department of Labour seeks a Client Service Officer for Inspection and Enforcement Services based in Stanger, KwaZulu-Natal, offering a salary of R280 278 per annum. Applicants must possess a Grade 12 certificate with no experience required, alongside knowledge of labour legislation and strong interpersonal and computer skills. Responsibilities include managing the help desk, resolving client complaints regarding IES labour legislation, performing administrative tasks, and participating in advocacy sessions. Applications can be submitted via email, post, or hand delivery.

Requirements & Qualifications

• Grade 12
• No experience required
• Knowledge of all relevant Labour legislations and regulations
• Knowledge of relevant ILO conventions
• Knowledge of Public Service Regulations and Public Service Act
• Knowledge of Departmental policies, procedures and guidelines
• Knowledge of Batho Pele Principles
• Interpersonal skills
• Telephone etiquette
• Interviewing skills
• Computer literacy
• Communication skills
• Ability to interpret legislation
• Problem solving skills

Key Duties & Responsibilities

• Render services at help desk as the first point of entry within the Registration services
• Resolve all complaints on IES labour legislation received from clients within the scope and dictates of the IES SOP
• Render general administrative duties
• Participate in advocacy sessions as and when required

Enquiries & Contact