ASSISTANT DIRECTOR: DESKTOP SUPPORT

Job Overview

An Assistant Director: Desktop Support position is available in Kimberley with a salary of R487 197 per annum (Level 09). Candidates must hold a National Diploma (NQF level 6) in IT or Computer Science, along with three years of supervisory experience in ICT support, desktop/network specialist training, and Microsoft Systems administration expertise. Responsibilities include managing the ICT infrastructure team, planning desktop support, configuring hardware and software, overseeing project implementation, and ensuring IT security standards. Applications should be emailed to asdds@ncotp.gov.za.

Requirements & Qualifications

• National Diploma (NQF level 6) in Information Technology or Computer Science-related qualification.
• Three (3) years of proven experience at supervisory level in Information Communication Technology support.
• Specialist training with desktop and network support.
• Experience in Microsoft Systems and Server administration including Active Directory Users and Computers, Group Policy Management, Desktop Virtualisation Administration, and associated software.
• Good computer skills (including Excel, Word, PowerPoint, and Outlook).
• A valid driver's licence.
• Good interpersonal and communication skills (verbal and written).
• Good administration, presentation, and reporting skills.
• Leadership and management skills.
• Ability to maintain a high level of confidentiality.

Key Duties & Responsibilities

• Assist in planning ICT desktop support for the Department.
• Ensure data integrity and computer maintenance.
• Configure computer hardware and software.
• Configure network devices and email accounts for all users in the Department.
• Perform IT equipment maintenance and disposal following prescribed procedures.
• Assist with specifications for ICT equipment.
• Attend relevant meetings and development opportunities.
• Develop, implement, and monitor related risks, IT-related policies, and procedures.
• Supervise the ICT Infrastructure team, providing direction and developing staff.
• Oversee ICT project implementation, application support, and compliance with IT security standards.
• Provide supervision and technical guidance to IT Support Technicians, manage service desk escalations, and ensure SLA adherence.
• Support interactive technologies and maintain IT asset registers while staying aligned with IT best practices and policies.

Enquiries & Contact