ADMINISTRATIVE OFFICER: COMPLAINTS INVESTIGATION

Job Overview

The Office for Ethics and Accountability seeks two Administrative Officers for complaints investigation based in Pretoria (Head Office). Responsibilities include managing complaints processes, preparing progress reports, disseminating complaints to investigators, compiling statistics, and providing administrative support. Requirements include a 3-year diploma (NQF 6) in Policing, Forensic Investigation, Internal Auditing, or Criminology, coupled with 2 years of relevant experience, computer literacy, a valid driver's license, and the ability to pass security vetting.

Requirements & Qualifications

• An appropriate three (3) year Diploma (NQF 6) in Policing, Forensic Investigation, Internal Auditing and Criminology.
• Two (2) years relevant experience.
• Demonstrable competency in acting Independently, Professionally, Accountable and with Credibility.
• Certification as an Ethics Officer will be an added advantage.
• Knowledge of legislation and regulations pertaining to Public Service Administration including Public Service Act 103 of 1994, NPA Act, Basic Conditions of Employment Act, Public Service Regulations 2016, Public Finance Management Act No. 1 of 1999, Protected Disclosures Act 26 of 2000, Public Administration Act 11 of 2014.
• General computer literacy skills and knowledge in programs such as Ms Word, Excel, Ms Outlook and PowerPoint.
• Good presentation skills.
• Written and verbal communication skills.
• Research skills and interpersonal skills.
• Willing to travel extensively.
• Candidates to be appointed must disclose particulars of all registrable financial interests.
• Obtain security clearance following a vetting conducted in terms of the National Strategic Intelligence Act 1994 as well as a Lifestyle review conducted.
• No previous convictions or pending cases.
• Good administration skills.
• People management and empowerment.
• Strategic capability and leadership.
• Planning and prioritising skills.
• Customer focus and responsiveness.
• Problem solving and Decision Making.
• Valid driver’s license.

Key Duties & Responsibilities

• Ensure proper complaints management process.
• Prepare updates and provide progress reports on complaint under investigation.
• Disseminate complaints to investigators for investigations.
• Compile and provide statistics and progress reports on investigations.
• Provide administrative support within the Directorate by handling routine enquiries.
• Keep and maintain the incoming and outgoing register for the office.
• Record, organize, store, capture and retrieve correspondence and data.

Enquiries & Contact